WE ARE HERE FOR YOU

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UMB

“These are difficult times. However, I want you to know that we are here for you. We've helped our customers manage through turbulent times by staying true to our legacy, business strategies and leadership principles.”

Read a message from CEO Mariner Kemper ›

How we're serving you

We are available and prepared to financially serve all of you.

UMB is built on a 107-year foundation of stability and soundness. Rest assured that we will continue to deliver the unparalleled customer experience, no matter what.

Updates for health savings accounts (HSAs)

Recent legislation has updated HSA uses and contributions, with some examples listed below. For more information about these changes, read our articledownload our info guide or visit irs.gov.

  • Telehealth eligibility
  • New HSA eligible items
  • Contribution and tax filing extensions

Speak with someone

If you have questions about COVID-19 as it relates to your relationship with UMB, please connect with your account manager or banker. If you have general questions about banking and relief options, you can call us at 800.860.4862.

Additional resources and documents

Business continuity and pandemic process FAQs
UMB's pandemic resource page for business clients

Ver medidas de alivio en Español

Branch operations

Our branch teams are available to help you with all your financial needs. Please refer to our branch locator for the most up-to-date information, temporary closures and to contact your local branch directly to schedule an in-person appointment.

Current drive-thru hours:

  • Monday through Friday: 9 a.m. – 5 p.m.
  • Saturday hours for applicable branches: 9 a.m. – 12 p.m.

The health and safety of our customers and associates is our highest priority.

Financial support

If you need assistance during this time, we are ready to help. For more information about these options, please call 800.860.4862.

  • Personal loan and mortgage payment deferment or modifications on an individual, customized basis.
  • Credit card repayment and payment deferral options on an individual, customized basis.
  • Access to additional credit lines extended on a case-by-case basis.
  • Options or refunds for service fees or charges you may have incurred on your account.
  • Options to increase mobile deposit limits.
  • Learn how UMB supports you through the CARES Act.

Banking from home

Banking from home is quick and easy with UMB. Access your accounts through online banking or via the UMB Mobile Banking App so you can bank from your couch.

If you're interested in opening a UMB checking or savings account, you can explore our options and access online account opening applications.

Explore UMB checking accounts
Explore UMB savings accounts

Fraud prevention

Please be vigilant about fraudulent activity or attempts during this turbulent time. Criminals have been taking advantage of the recent uncertainty to escalate scam and fraud attempts. UMB will never ask you for personal information such as Social Security number, full credit card numbers, user ID or passwords.

Visit our blog for more information about fraud prevention.

Resources and support during the COVID-19 pandemic

Our safety measures

Frequent cleaning and sanitation

Masks required

Hand sanitizer available for customers

Practicing 6' social distancing

Plexiglass screens at our banker work stations

A required health questionnaire before lobby entry

If you have questions regarding the status of your Economic Impact Payment, please visit The IRS’ Get My Payment website. 

Economic Impact Payment Update

Will I receive a second stimulus check?
With the newly approved stimulus package, you may be eligible to receive a second stimulus check.  The stimulus payment amount varies by income level. To learn more, visit the IRS' Economic Impact Payment Information Center.

When and how will I get my second stimulus payment?
The IRS will send stimulus payments to eligible individuals in one of three ways: 

  1. Direct deposit to the account the IRS has on file for you. 
  2. Paper check mailed to the address the IRS has on file for you. 
  3. Debit card mailed to the address the IRS has on file for you. 

Visit the IRS' Get My Payment web page to get information about the status of your payment. If you receive a paper check, you can deposit it into your account by using UMB Mobile Banking, or if you receive a debit card you can use it to make purchases, get cash from in-network ATMs or transfer funds to your bank account without a fee.

Please note we're currently experiencing a higher than normal volume of calls to the UMB call center. If you would like to see if your payment has been deposited to your account, please use UMB Online Banking or Mobile Banking to quickly access your account information.

Can I be notified when I receive my stimulus payment?
It's possible to be notified in real time when you receive your electronic stimulus payment by text or email whenever a deposit is made to your account by using UMB Online Banking or Mobile Banking.

Learn about account alerts >>