WE ARE HERE FOR YOU

Copyright 2020, UMB Financial Corporation "UMB" – Reg. U.S. Pat.& Tm. Off
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Member FDIC. Equal Housing Lender

UMB

“These are difficult times. However, I want you to know that we are here for you. We've helped our customers manage through turbulent times by staying true to our legacy, business strategies and leadership principles.”

Read a message from CEO Mariner Kemper ›

How we're serving you

We are available and prepared to financially serve you.

UMB is built on a 107-year foundation of stability and soundness. Rest assured that our core operating processes and commitments remain in place. We have comprehensive data protocols and business continuity plans that allow us to move forward with payroll, payments, transactions and more – all as normal.

Important update about national coin shortage

We recently received an announcement that the Federal Reserve Bank (Fed) is significantly reducing the amount of physical coin allocated to each financial institution. This reduction is a result of COVID-19 related impacts to production, supply chain and coin circulation. The new coin allocations impact your future coin orders from UMB.

Read more information about the coin shortage

Event information

All UMB hosted events are cancelled for the remainder of 2020. The health and safety of our customers and associates is our highest priority.

Additional resources and documents

Business continuity and pandemic process FAQs
Commercial card program pandemic FAQs
Treasury management pandemic FAQs
UMB's pandemic resource page for individuals

Ver medidas de alivio en Español

Operations and service

Our standard business processes for service and transactions remain in place. We continue to serve you and service your accounts as we always have, although it may be through a drive-thru, phone call or email.

Our lobbies will remain closed to the public as we thoughtfully plan our phased reopening. Please refer to our branch locator for the most up-to-date branch hours.

Current drive-thru hours:

  • Monday through Friday: 9 a.m. – 5 p.m.
  • Saturday hours for applicable branches: 9 a.m. – 12 p.m.

If your local branch does not have a drive-thru and you need to make a deposit, connect with your relationship manager for alternatives.

Financial support

If you need assistance during this time, we are ready to help. For more information about these options, please call 800.860.4862.

Learn how UMB supports you through the CARES Act

  • Counsel on the SBA Disaster Assistance Program and other state and local programs.
  • Six-month term loan payment deferral option for current business customers.
  • Credit card repayment and payment deferral options on a custom basis.
  • Access to additional credit lines extended on a case-by-case basis.
  • Options to increase mobile deposit limits.

Account management support

Please connect with your account manager or banker with any questions you may have, or you can access one of the customer support lines below.

  • Customer technical support: 816.860.3999
  • Lockbox customer support: 816.860.8080
  • Cash and coin IVR number: 888.854.7739
  • Commercial card admin support: 855.698.8050
  • Commercial card cardholder support: 888.494.5141
  • Commercial card fraud management: 800.337.3392

We encourage you to log in to your online account platform for your business banking needs.

UMB Direct and UMB Online Banking
UMB Commercial Card

Fraud prevention

Please be vigilant about fraudulent activity or attempts during this turbulent time. Criminals have been taking advantage of the recent uncertainty to escalate scam and fraud attempts. UMB will never ask you for personal information such as Social Security number, full credit card numbers, user ID or passwords.

For your protection, initiating payments with security tokens is required. If you do not have your physical token in your possession, please call UMB Customer Technical Support at 816.860.3999.

Visit our blog for more information about fraud prevention.

COVID-19 information and support for your business