WE ARE HERE FOR YOU
Copyright 2022, UMB Financial Corporation "UMB" – Reg. U.S. Pat.& Tm. Off
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“These are difficult times. However, I want you to know that we are here for you. We've helped our customers manage through turbulent times by staying true to our legacy, business strategies and leadership principles.”
How we're serving you
We are available and prepared to financially serve you.
UMB is built on a 109-year foundation of stability and soundness. Rest assured that our core operating processes and commitments remain in place. We have comprehensive data protocols and business continuity plans that allow us to move forward with payroll, payments, transactions and more – all as normal.
Important update about national coin shortage
We recently received an announcement that the Federal Reserve Bank (Fed) is significantly reducing the amount of physical coin allocated to each financial institution. This reduction is a result of COVID-19 related impacts to production, supply chain and coin circulation. The new coin allocations impact your future coin orders from UMB.
Read more information about the coin shortage
Additional resources and documents
Operations and service
Our standard business processes for service and transactions remain in place. We continue to serve you and service your accounts as we always have, although it may be through a drive-thru, phone call or email.
Our branch teams are available to help you with all your financial needs. Please refer to our branch locator for the most up-to-date information, temporary closures, and to contact your local branch.
Our bankers are ready to help you when you visit the branch lobby, pull up to the drive-thru, call us or schedule a personal appointment.
The health and safety of our customers and associates is our highest priority and we look forward to serving you.
Financial support
If you need assistance during this time, we are ready to help. For more information about these options, please call 800.860.4862.
Learn how UMB supports you through the CARES Act
- Counsel on the SBA Disaster Assistance Program and other state and local programs.
- Six-month term loan payment deferral option for current business customers.
- Credit card repayment and payment deferral options on a custom basis.
- Access to additional credit lines extended on a case-by-case basis.
- Options to increase mobile deposit limits.
Account management support
Please connect with your account manager or banker with any questions you may have, or you can access one of the customer support lines below.
- Customer technical support: 816.860.3999
- Lockbox customer support: 816.860.8080
- Cash and coin IVR number: 888.854.7739
- Commercial card admin support: 855.698.8050
- Commercial card cardholder support: 888.494.5141
- Commercial card fraud management: 800.337.3392
We encourage you to log in to your online account platform for your business banking needs.
Fraud prevention
Please be vigilant about fraudulent activity or attempts during this turbulent time. Criminals have been taking advantage of the recent uncertainty to escalate scam and fraud attempts. UMB will never ask you for personal information such as Social Security number, full credit card numbers, user ID or passwords.
For your protection, initiating payments with security tokens is required. If you do not have your physical token in your possession, please call UMB Customer Technical Support at 816.860.3999.
COVID-19 information and support for your business